Frequently Asked Questions
At Manchester Fashion, we want your shopping experience to be effortless, exciting, and stress-free. Below are answers to some of the most commonly asked questions. If you can’t find what you’re looking for, feel free to reach out using the contact form, email us at info@manchester-fashion.com, or call us at +44 7418 353619.
Orders and Payments
What payment methods do you accept?
We accept:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Maestro
- Digital Wallets: Apple Pay, Google Pay
- Gift Cards & Store Credit (if applicable)
Can I change or cancel my order after placing it?
We start processing orders immediately, so cancellations or modifications may not always be possible. If you need changes, contact us as soon as possible at info@manchester-fashion.com or +44 7418 353619, and we’ll do our best to help.
How do I know if my order was successful?
You will receive an order confirmation email immediately after your purchase. If you don’t see it, check your spam/junk folder or contact us
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders across the UK with no minimum spend required.
How long will my order take to arrive?
- Processing Time: 1-3 business days (Monday to Saturday)
- Shipping Time: 8-12 business days (Monday to Saturday)
- Estimated Delivery: 9-15 business days
Do you ship internationally?
Currently, we only ship within the United Kingdom, but we’re working on expanding our reach. Stay tuned for updates.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number to follow your package’s journey. You can also check your status on our Order Tracking page.
What if my package is lost or delayed?
If you experience any shipping issues, contact us immediately at info@manchester-fashion.com or +44 7418 353619. We’ll work with our shipping partners to resolve the issue quickly.
Returns and Refunds
What is your return policy?
- We offer a 30-day return policy. Your item must be:
- Unworn, unused, and in original condition
- With original tags and packaging
- Accompanied by a receipt or proof of purchase
How do I start a return?
Email us at info@manchester-fashion.com with your order details. Once approved, we’ll provide you with return instructions.
How long does it take to get a refund?
Once we receive and inspect your return, your refund will be processed within 10 business days back to your original payment method.
What items are non-returnable?
We do not accept returns on:
- Gift cards
- Custom or personalized items
What if I receive a defective or incorrect item?
If your item arrives damaged, defective, or incorrect, contact us immediately at info@manchester-fashion.com with photos, and we’ll make it right.
Customer Support and Contact
How can I contact you?
We’re always here to help. Reach us at:
- Email: info@manchester-fashion.com
- Phone: +44 7418 353619
- Contact Form: Click here
What are your customer service hours?
Our team is available:
- Monday to Friday: 9 AM to 6 PM GMT
- Weekends and Holidays: Limited support, but we’ll respond as soon as we can.
We aim to respond within 24 hours on weekdays.